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Version: 3.1

Restart an encounter

Overview​

This flow describes how to reopen a completed encounter in Care. Care sets the status back to In Progress, and the care team can record clinical data again.

Pre-requisites​

  • The encounter status is Completed.
  • You work within the facility that owns the encounter.
  • Someone marked the encounter as complete by mistake, or the care team must record more for the same interaction.
  • You open the encounter itself. Care hides the action when you look at another encounter of the same patient in the side selector.
  • Your deployment allows restarts. Read the note in the Steps section before you start.
  • You have the permissions listed below.

Permissions​

PermissionAccess
Update Encounter non clinicalRestart a completed encounter. Administrator, Doctor, Nurse and Facility Administrator hold this permission.

Steps​

1. Open the encounter actions​

On the encounter page, open Encounter Actions. You can also press Shift+E.

Note: Care shows Restart Encounter only when the encounter status is Completed. Care also needs you to work within the facility that owns the encounter.

2. Select Restart Encounter​

Select Restart Encounter. Care defines no keyboard shortcut for this action.

Care acts at once. It asks for no confirmation.

Note: Your deployment sets how many hours after the last change you can restart a completed encounter. The default is zero hours. With that setting, Care refuses every restart. When the limit stops you, Care shows "Encounter cannot be restarted after 0 hours" with the number that your deployment set. Ask your administrator to raise the limit if your facility needs restarts.

Expected Outcome​

  • Care shows "Encounter restarted successfully".
  • Care opens the encounter on its Overview tab.
  • Care sets the encounter status to In Progress.
  • The care team can record clinical data again.
  • If the restart fails, Care shows "Failed to restart encounter".

Concepts:

Flows: